What is our Shipping Policy?
- We offer free shipping on all blank apparel with a $250 minimum.
- For blank orders, we normally ship within 24-48 hours from when we receive the order.
- For custom orders, it will be based on the type of order, but normally, the proofing process will take about 2-3 days, then another 7-10 business days to ship the order.
- All orders are shipped via FedEx or UPS ground. We can use your shipping account as long as you indicate it in the comment section during checkout. We'll refund the shipping applied since our system does not allow the shipping charged to be waived.
- Chocolate & Candy Shipping - when the temperature reaches 75 degrees Fahrenheit. we will ship your order in insulated containers with ice packs. The product will remain cool for 2 full days. Expedited shipping is required for locations beyond a 2-day ground ship zone. We will use either refrigerated trucking or insulated cartons. We will select the least expensive method. For insulated cartons, add $15.00 per carton. When cost effective, a larger carton can be used add $25.00 per.
What is your Return Policy?
You don't like it or wasn't what you expected? That happens, so we do offer a generous 30-day return policy as long as it's in the original condition.
- There are a few exceptions, we do not take back personalized products, discontinued/clearance items marked by the manufacturer or food-related items.
- Most items are subject to a restocking fee and this fee is based solely on the supplier, normally 5-20% of the cost of the product. If you need to know the restocking fee in advance, please request for that information first.
- Certain mill items shipped directly from the manufacturer cannot be returned, if you are unsure, please contact us before placing the order.
- If we or the supplier messed up, we'll take full responsibility and refund the damaged items or replace the damaged items.
How to proceed with a return request?
Contact us and let us know your order number and which items will be returned (ie Sku 3450, size Large in the color Red) and we'll get you a Return Authorization Number (RA#) and the right mailing address within 1-3 business days after receiving the request. Include the RA# on the box and packaging slip in the box. Just imagine receiving dozens of shipments a day from manufacturers and our customers; guessing who it belongs to with a proper RA# can be difficult. This will help us facilitate your refund.
Can you accommodate an exchange?
In order to serve you most efficiently, we do not offer merchandise exchanges. You'll get the right size or color fastest if you simply place a second order.